AlarmDecoder Keypad App Exception

[patrinehart]

Hi,
My AD2USB KeyPad App generates a GUI exception when I open doors, etc that are monitored by the alarm system. I am using Window 7 64 Pro.

"Index and length must refer to a location within the string.
Parameter name: length"
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at ad2usbgui.MainWindow.ProcessEXPMessage(String Buffer, String Type)
at ad2usbgui.MainWindow.ProcessBuffer()"Index and length must refer to a location within the string.

I tried RunAs administrator for the application as well.

-Pat

[kevin]

It appears to be having trouble interpreting expander messages correctly. Could you submit this bug report to ad2usb@support.nutech.com please?

[Trevor]

I submitted a problem yesterday this is exactly what I am getting. Was there a solution posted to this?

[kevin]

The solution is to contact support directly here - An actual bug in the software - I think Sean has sent you a new and fixed executable via the support ticket you created.

[applegate]

I just installed an expansion panel and am seeing the same exceptions. How do I submit a trouble ticket?
Thanks.

[kevin]

Easy fix for now is add the entry into your alarmdecoder.exe.config for this expander device.

<Sensor Id="401" Type="EXPANDER" Name="01" Template="4219" Layout="binary"
Coords="400,340" />

[applegate]

That didn't fix it but it's probably not a problem for me since the GUI still seems to work and the only sensors on the my expansion module are the panel tamper and glassbreaks and so should rarely fault.
Thanks.

[kevin]

Just a small assumption based off of the previous exception. If you could email your full exception log to ad2usb@support.nutech.com we can come up with something that'll fix it. probably some wrong ID or some such in the sensor definition.

[applegate]

I modified the ad2usbgui.exe.config by putting back the example EXPANDER and RELAY types (ID 407-415) and the exception has gone away. I had removed all the example sensors and replaced them with my own zones. I have not included my 5834-4 fobs but that hasn't caused problems.