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Smartthings - 1 Sensor not reporting

PostPosted: Mon Sep 25, 2017 6:33 am
by miketuck
Recently installed the AD2PI with my Safewatch 3000 and got everything up and running, impressed in how easy it was - not necessarily intuitive but if it isn't a challenge why bother!!!

All of the sensors are reporting to Smartthings, including sensor 1 (it is possible that I have the same problem on a couple of windows I haven't tested but I doubt it), but sensor 1 isn't updating the ST virtual contact. I see it in the ST IDE logs coming in, appears to identify it correctly in the parser, but the virtual contact doesn't update.

The only thing I have done outside of an Out Of Box install is change the ST device handlers and smart app to support up to 12 devices, which is what I have. AND the devices over the typical 8 are reporting and working properly!

Not sure where I should look...

Code: Select all
  7:28:10 PM: debug --- handler.parse: resulting events=[
[name:lock, value:unlocked, isStateChange:false, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder lock is unlocked],
[name:armed, value:disarmed, displayed:false, isStateChange:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder armed is disarmed],
[name:alarm, value:off, isStateChange:false, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder alarm is off],
[name:smoke, value:clear, isStateChange:false, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder smoke is clear],
[name:panel_state, value:disarmed, isStateChange:false, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder panelstate is disarmed],
[name:alarmStatus, value:off, isStateChange:true, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder alarm status is off],
[name:zone-on, value:1, isStateChange:true, displayed:false, linkText:AlarmDecoder, descriptionText:AlarmDecoder zoneon is 1],
[name:zoneStatus1, value:1, displayed:false, isStateChange:true, linkText:AlarmDecoder, descriptionText:AlarmDecoder zone status1 is 1]]

  7:28:10 PM: trace --- update_state

  7:28:10 PM: trace --- handler.parse: http result=[panel_relay_status:[], panel_bypassed:false, last_message_received:[00000301100000000A--],001,[f72000071001030028020000000000],"FAULT 01 FRONT DOOR ", panel_powered:true, panel_on_battery:false, panel_fire_detected:false, panel_alarming:false, panel_panicked:false, panel_armed:false, panel_armed_stay:false, panel_zones_faulted:[1], panel_type:ADEMCO]

Re: Smartthings - 1 Sensor not reporting

PostPosted: Mon Sep 25, 2017 8:50 am
by kevin
Please email support, I am not familiar enough with SmartThings nor our implementation to help at this level. Scott is the engineer involved with writing and debugging that code currently so hopefully he will have some insight.

You can also catch us on IRC during business hours (M-F 10am-6pm Pacific time) if you need live help.

Re: Smartthings - 1 Sensor not reporting

PostPosted: Mon Sep 25, 2017 6:00 pm
by miketuck
Uninstalled and reinstalled in SmartThings and all of the zones are reporting! :D